Questions & Answers
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CONTACT INFORMATION
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Shopping Information
How long does it take for my order to be delivered?
Delivery times may vary depending on your location and the shipping method chosen. Typically, orders are processed within 3-5 business days, with shipping times ranging from 3-7 business days within the United States. International orders may take longer
Do you offer express shipping options?
Yes, we offer express shipping for those who need their Bearbox products delivered faster. You can select your preferred shipping method and see the estimated delivery time during the checkout process.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the progress of your delivery on our website or through the carrier's tracking system
What countries do you ship to?
Bearbox offers international shipping to many countries worldwide. To check if we deliver to your location, simply enter your address during the checkout process, and our system will verify shipping availability.
What if my order arrives damaged or is incorrect?
We take utmost care in packaging and quality control. However, if your order arrives damaged or is incorrect, please contact our customer support team immediately. We will arrange for a replacement or refund as necessary.
Can I change my delivery address after placing an order?
If you need to change your delivery address, please contact our customer support team as soon as possible. We will do our best to update the address if your order has not yet been shipped. However, once the order is in transit, address changes may not be possible.
Payment Information
What payment methods are accepted on Bearbox?
Bearbox offers a variety of payment options, including all major credit and debit cards, PayPal, Apple Pay, Google Pay, and installment payment methods.
Can I pay for my order in installments?
Yes, Bearbox provides the option to pay for your order in convenient installments. During the checkout process, you can select the installment payment option that suits you best.
Is my payment information secure when I make a purchase on Bearbox?
Absolutely. Bearbox prioritizes the security of your payment information. We use industry-standard encryption and security measures to protect your data and ensure safe transactions.
Are there any additional fees for using certain payment methods, such as PayPal or installment plans?
Bearbox does not charge additional fees for using specific payment methods like PayPal or our installment plans. You will only be responsible for the cost of your order.
Can I change my payment method after placing an order?
If you need to change your payment method after placing an order, please contact our customer support team as soon as possible. We will assist you in updating your payment information if your order has not yet been processed.
Are there any restrictions on using certain payment methods for international orders?
Bearbox accepts a wide range of payment methods for international orders, but some restrictions may apply based on your location and the specific payment provider's policies. We recommend checking the available payment options during the checkout process for international orders.
Orders and Returns
How can I check the status of my order?
To check the status of your order, log in to your Bearbox account and visit the "Order History" section. Here, you can track your order's progress and view shipping details.
What is Bearbox's return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase for any reason, you can return it within 30 days of receiving the item for a full refund or exchange.
How do I initiate a return or exchange?
To start a return or exchange, please visit the "Returns & Exchanges" section on our website and follow the instructions provided. Our customer support team is also available to assist you.
Are there any return shipping fees?
If you are returning an item within the 30-day window due to dissatisfaction or if the product is damaged or incorrect, Bearbox will cover the return shipping costs. However, for other reasons, such as a change of mind, you may be responsible for return shipping fees.
How long does it take to process a refund or exchange?
Refunds and exchanges are typically processed within 7-10 business days after we receive the returned item. You will be notified via email once the process is complete.
What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer support team immediately. We will arrange for a replacement or refund and provide instructions for returning the item, if necessary. Your satisfaction is our top priority, and we aim to resolve such issues promptly.
